Privacy Policy

Grand Indigo Embroidery

At Grand Indigo Embroidery, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website grandindigoembroidery.com or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, shipping address, and payment details.

• Design Files: Artwork, images, or files you share with us for embroidery digitizing.

• Technical Information: Your IP address, browser type, device information, and pages you visit on our website.

• Sign In / Register: You must register on our website to order embroidery digitizing and vector art designs.

• Bulk Orders: For bulk orders, 50% advance payment is required before we begin processing.

2. How We Use Your Information

We use the collected information to:

• Process your embroidery digitizing orders and deliver services.

• Communicate with you regarding orders, inquiries, and promotions.

• Improve our website, services, and customer support.

• Ensure secure payment processing and fraud prevention.

3. Sharing of Information

We may share your data with:

• Payment gateways or shipping providers to process transactions.

• Legal authorities if required by law or to protect our rights.

4. Data Security

We use secure servers, encryption, and industry-standard measures to protect your data from unauthorized access or disclosure.

5. Cookies

Our website uses cookies to enhance your browsing experience. You may disable cookies in your browser, but some features may not function properly.

6. Your Rights

You have the right to:

• Request a copy of your personal data.

• Ask us to correct or delete your information.

• Opt out of promotional emails at any time.

7. Contact Us

For privacy-related questions or requests, email us at grandindigoofficial@gmail.com or visit grandindigoembroidery.com.

Returns & Refund Policy

Grand Indigo Embroidery
Last Updated: 1 January 2025

At Grand Indigo Embroidery, we specialize in custom embroidery digitizing services, tailored specifically to each client’s needs. Because of the nature of our work, we do not typically offer refunds once digitizing has begun. However, we are committed to ensuring client satisfaction.

1. No Returns on Digital Files

All embroidery digitizing orders are digital products and cannot be returned once delivered.

2. Refunds

Refunds will only be considered in the following cases:

• If you are charged multiple times for the same order.

• If we are unable to complete your order as agreed.

3. Revisions

If you are not satisfied with your design, we offer free revisions to ensure accuracy according to your provided artwork.

4. Cancellation Policy

Orders can only be cancelled before digitizing work has started. Once work begins, cancellations are not eligible for a refund.

5. Contact Us

For issues related to your order, please contact us at grandindigoofficial@gmail.com or via our website. We’ll work with you to resolve any concerns.